Woven Home Design respects your privacy and is committed to protecting your personal information. This policy explains how we may collect, use, store and share personal information when you contact us or use our interior design services.
Information we may collect We may collect your name, contact details, project address, information about your design requirements, budget and preferences, and any other information you choose to provide. If you visit our website, we may also collect technical information such as your IP address, browser type and information about how you use the site.
How we use your information We may use your information to respond to enquiries, provide quotations and interior design services, manage projects and appointments, communicate with you, process payments, keep business records, improve our services and meet legal obligations.
Our lawful bases Under UK data protection law, we rely on one or more of the following lawful bases: performing a contract with you or taking steps at your request before entering into a contract; our legitimate interests in operating and improving our business and communicating with clients; your consent, where required; and compliance with legal obligations.
Sharing your information We may share relevant information with service providers who help us operate our business or deliver our services, such as IT, payment, accounting or project-related providers. They may use the information only as necessary to provide services to us and must protect it. We may also disclose information where required by law or to establish, exercise or defend legal claims. We do not sell your personal information.
International transfers If personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure it receives protection in accordance with applicable data protection law.
How long we keep information We keep personal information only for as long as necessary for the purposes described in this policy, including to provide services, maintain appropriate records and meet legal, accounting or reporting requirements. Retention periods depend on the type of information and why it was collected.
Your rights Depending on the circumstances, you may have the right to request access to your personal information, have it corrected or erased, restrict or object to its processing, request data portability, or withdraw consent where processing is based on consent. To exercise a right, contact Woven Home Design using the contact channel through which you engaged us. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies and website information If our website uses cookies or similar technologies, these may be used to make the site work, remember preferences or understand website usage. You can manage cookies through your browser settings. Where required by law, we will ask for consent before using non-essential cookies.
Children Our services are intended for adults. We do not knowingly collect personal information from children unless it is necessary for a project and provided by a parent or guardian.
Changes to this policy We may update this policy from time to time. The latest version will apply from the date it is made available.
Contact For questions about this policy or the handling of your personal information, contact Woven Home Design using the contact channel through which you engaged us.
We use the information you choose to provide to respond to your enquiry and support communication about interior design. Please avoid including sensitive personal details in this form. Information should be handled in accordance with the applicable privacy policy; contact us if you have questions about how your details are used. Read the Privacy Policy